In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.

They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout.

Tune in to gain valuable insights on managing and preventing burnout in the workplace.

Quotes

• "Do you feel like you're living and working within your values?"

• "Values and fairness are the two main reasons why people get burned out."

• "And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture."

• "We know that in Australia, 50 to 60% of people experience burnout at work."

Timestamps

• 00:00 Intro 

• 01:33 Burnout vs imposter syndrome

• 02:08 6 Triggers of Burnout

• 02:42 Surprising importance of fairness and values

• 03:11 Signs/symptoms of burnout

• 07:21 How clinic owners can support team experiencing burnout

• 09:08 Why open-ended questions are best

• 13:20 Brain hack: engage the frontal lobe 

• 15:08 Key driver to work satisfaction: personal values

• 17:04 Importance of boundaries and flexibility 

• 22:33 Does your team have passion projects? It matters.

• 30:35 Employee Assistance Programs (EAP) 

• 36:07 How to introduce EAP to the team

• 38:57 Autonomy and independence impact mental health

• 42:57 Take a step back and see the bigger picture

• 44:16 Mental health support in the healthcare industry